FAQs

Your online account provides information about you, including your name, phone number, email address, and account password. An online account allows you to conveniently place new orders without having to re-enter your information every time. We use this information to maintain accurate records of our transactions and communication with you. We also use information you provide to better understand and meet customer needs.

Click the “My Account” link on the top right of the page. You’ll be taken to a screen where you’ll be able to create a new account with all the information we need to send orders to you promptly. Once your account is created you’ll be able to Edit Your Account, Proceed to Checkout, or Continue Shopping. Note: This process is the same for placing bulk orders.

Click the “My Account” link will open a drop-down menu providing options for editing your address and changing your password.

Click the “My Account” link and scroll down to “Lost Password.” Click on that and you’ll be asked to provide your username or email address. We’ll send you a link to create a new password.

If you’re still having trouble, contact Customer Service by calling toll-free: 800-350-6984, Monday – Friday, 9:00 AM – 4:30 PM (Eastern)

We’re committed to maintaining the privacy and security of our customers’ personal information on our website. Be assured that your personal information will never be submitted, shared, rented, or sold to any third party.

When you register with Clear Faith Publishing, we request your name, email address, address, phone number, credit card number and its expiration date. We automatically receive and record information on our server logs from your browser, including your IP address, cookie information and the page you requested. No one or company outside of Clear Faith Publishing has access to this information.

We accept Visa, MasterCard, Discover, and American Express credit cards. You may also pay via PayPal. Your account is charged only when your order is shipped. Note: All sales are final. No returns on books.

We use VeriSign’s 128-bit Secure Sockets Layer (SSL) technology to provide secure encryption for all transactions and account information. VeriSign and the VeriSign Secured Seal are one of the most recognized trust marks on the Internet. We are confident in providing this service that your information will be safe.

We only process orders from the United States and any of the U.S. Possessions, APOs, FPOs and American Embassies. If you live in Canada, we ask that you buy books from our distributor: Broughton’s. Toll Free Order Service: 800-268-4449.

Shipping fees cover postage, packaging, and handling fees associated with order delivery. The exact shipping charge for your order will be displayed on the “Checkout” screen. Currently, we ship our books via USPS (First Class). Printed books generally ship from our warehouse within 2 business days. Depending on where you live, add another 4 to 8 days. Shipping to Alaska, Hawaii or Puerto Rico may take an additional 1 to 3 days.

We’re required by state law to collect New Jersey sales tax for New Jersey residents. Tax-exempt customers must provide a copy of their state-issued exemption certificate. Customers with exemption certificates on file with us will not be charged sales tax.

We do not accept book returns, nor do we issue refunds. All sales are final. If you’ve received damaged merchandise, contact USPS immediately (within 5 business days) to report the damage. Save the packing slip and packaging materials for evidence, then call our toll-free number (800-350-6984) to report the problem. We’ll do whatever we’re able to help settle your claim.